Need help?
Frequently Asked Questions
Subscriptions
Our subscription service ensures you never run out of your favorite Soaddicted products! Choose your preferred products, select your delivery frequency, and enjoy free shipping on all subscription orders—both domestic and international. We’ll ship them directly to your door on a regular basis, hassle-free.
Yes, you can update your product selection, change the delivery frequency, or skip a shipment at any time by logging into your account and managing your subscription preferences.
Yes! Subscribing to Soaddicted products gives you exclusive savings, with up to 25% off each recurring order, plus free shipping on all subscription deliveries.
Absolutely. You can cancel your subscription at any time with no penalties. Simply log in to your account and follow the cancellation steps.
If you need to take a break, you can easily pause your subscription for a specified amount of time without canceling it.
Yes, you will receive an email notification 5 days before your next order is processed, giving you time to make any necessary adjustments to your subscription.
You can update your shipping address or payment details anytime by logging into your account and accessing the subscription section.
In the rare case that a product is unavailable, we’ll notify you and offer alternatives, or you can choose to skip that shipment until the product is restocked.
Orders
Once an order has been placed, it can't be changed or canceled. However, if you forgot to apply a discount code, we can do that for you, and if you had a change of heart you can always return any item. You can contact us through this form.
Once your order is shipped, we’ll send you an email with a tracking number. You can use this number to track your package directly through our website here.
If your order hasn’t been shipped yet, you can contact customer service to update your shipping address. Please reach out as soon as possible to make this change.
Lash & Brow
Absolutely! Soaddicted lash serums are safe to apply to both your upper and lower lash lines.
Yes, 100%! Lashaddict Serum is oil-free, which means it won’t damage your lash extensions or falsies. Just follow the instructions, and enjoy stronger, healthier natural lashes.
Yes, Browaddict Serum is completely safe to use on microbladed or tattooed brows. It works to nourish and enhance your natural brows without affecting any tattooed areas.
Yes, Lashaddict Serum won’t interfere with or damage your tattooed eyeliner. It’s safe to use while promoting healthier, fuller-looking lashes.
Used as directed, a 5ml tube of Lashaddict Serum typically lasts 3 to 5 months.
For the best results, we recommend using your Lashaddict Serum within 6 months of opening.