Our subscription service ensures you never run out of your favorite Soaddicted products! Choose your preferred products, select your delivery frequency, and enjoy free shipping on all subscription orders—both domestic and international. We’ll ship them directly to your door on a regular basis, hassle-free.

Yes, you can update your product selection, change the delivery frequency, or skip a shipment at any time by logging into your account and managing your subscription preferences.

Yes! Subscribing to Soaddicted products gives you exclusive savings, with up to 25% off each recurring order, plus free shipping on all subscription deliveries.

Absolutely. You can cancel your subscription at any time with no penalties. Simply log in to your account and follow the cancellation steps.

If you need to take a break, you can easily pause your subscription for a specified amount of time without canceling it.

Yes, you will receive an email notification 5 days before your next order is processed, giving you time to make any necessary adjustments to your subscription.

You can update your shipping address or payment details anytime by logging into your account and accessing the subscription section.

In the rare case that a product is unavailable, we’ll notify you and offer alternatives, or you can choose to skip that shipment until the product is restocked.

Our money-back guarantee applies if you’ve used our Lashaddict Serum, Browaddict Serum, or Hairaddict Serum consistently for at least 12 weeks and have not seen any results. To qualify, you’ll need to provide clear, dated before-and-after photos of your lashes, brows, or hair, along with a photo of the used product, taken from your camera roll. Please ensure the photos are free from any makeup or mascara.

To apply for a refund, follow these steps:

• Take a clear, makeup-free photo of your lashes, brows, or hair before starting your product, with a camera roll date stamp.
• After 12 weeks of consistent use, take another makeup-free photo of the area, along with a photo of the used product, with date stamps.
• Email these photos to our customer experience team at enquiries@soaddicted.com or use the contact form on our website.
• Your application will be reviewed within 5-7 business days.

You must submit your money-back guarantee request within 4 months of receiving your product. Any requests made after this period will not be accepted.

Yes, the money-back guarantee only applies to your first purchase of one qualifying product. It does not apply to subsequent orders or any other products. Additionally, if you purchased through one of our trusted retailers, you must follow their refund policy, as the money-back guarantee only applies to purchases made directly from soaddicted.com.

Our money-back guarantee is designed to help new customers feel confident when trying our lash, brow and hair serums for the first time, risk-free. We believe in the quality and effectiveness of our products, and we want to ensure that your first experience with us is worry-free.

The guarantee is limited to the first order for a few key reasons:

• Initial Evaluation: Your first order provides the ideal timeframe to determine if the product suits your skin and delivers the desired results. This allows you to try our serums with no financial risk.
• Promoting Consistent Use: Proper, consistent application is crucial to achieving maximum results. Limiting the guarantee to the first purchase encourages customers to follow the recommended usage instructions and allows enough time for the product to work.

If you have any questions about our money-back guarantee or need product guidance, our customer care team is always here to help! Feel free to reach out.

No, our money-back guarantee does not cover allergic reactions. Some users may be sensitive to certain ingredients. If you have sensitive skin, we recommend consulting a dermatologist before using our products. Please note that we cannot process refund requests for allergic reactions.