Your satisfaction is our priority
Money-Back Guarantee
At Soaddicted, we stand by the effectiveness of our Lashaddict, Browaddict, and Hairaddict Serums. If you’ve used any of these products for at least 12 weeks and haven’t seen the results you expected, we’re here to help.
Our money-back guarantee applies if you’ve used our Lashaddict Serum, Browaddict Serum, or Hairaddict Serum consistently for at least 12 weeks and have not seen any results. To qualify, you’ll need to provide clear, dated before-and-after photos of your lashes, brows, or hair, along with a photo of the used product, taken from your camera roll. Please ensure the photos are free from any makeup or mascara.
To apply for a refund, follow these steps:
- Take a clear, makeup-free photo of your lashes, brows, or hair before starting your product, with a camera roll date stamp.
- After 12 weeks of consistent use, take another makeup-free photo of the area, along with a photo of the used product, with date stamps.
- Email these photos to our customer experience team at enquiries@soaddicted.com or use the contact form on our website.
- Your application will be reviewed within 5-7 business days.
You must submit your money-back guarantee request within 4 months of receiving your product. Any requests made after this period will not be accepted.
Yes, the money-back guarantee only applies to your first purchase of one qualifying product. It does not apply to subsequent orders or any other products. Additionally, if you purchased through one of our trusted retailers, you must follow their refund policy, as the money-back guarantee only applies to purchases made directly from soaddicted.com.
Our money-back guarantee is designed to help new customers feel confident when trying our lash, brow and hair serums for the first time, risk-free. We believe in the quality and effectiveness of our products, and we want to ensure that your first experience with us is worry-free.
If you have any questions about our money-back guarantee or need product guidance, our customer care team is always here to help! Feel free to reach out.
No, our money-back guarantee does not cover allergic reactions. Some users may be sensitive to certain ingredients. If you have sensitive skin, we recommend consulting a dermatologist before using our products. Please note that we cannot process refund requests for allergic reactions.