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SOADDICTED BEAUTY COVID-19 UPDATE

** Due to COVID-19 and reduced airfreight capacity, shipping is taking a little longer than usual, however we are working hard to ensure you receive your packages as soon as possible. Expedited shipping in no longer available in the US at this time. We appreciate your understanding and apologise in advance for any inconvenience ♡

Where does Soaddicted Beauty ship?  

We’re all about creating strong international alliances – after all, no man is an island. To ensure we spread the love worldwide, Soaddicted Beauty ships globally and all the prices on the site are displayed in USD.

Shipping Rates for US

Standard shipping takes 3~5 business days from the date your order has been shipped via DHL Expedited Max. Standard shipping within the continental US is a flat rate of $5 for all orders. We offer free standard shipping within the continental US on any order above $150.

DOMESTIC ORDERS CAN BE TRACKED AT: https://webtrack.dhlglobalmail.com/ 

Shipping to Canada

First class mail takes 5-15 business days and are a flat rate of $15 for all orders. We also offer free standard shipping to Canada for orders of $150 or more. 

ORDERS TO CANADA CAN BE TRACKED AT: https://www.usps.com/shipping/trackandconfirm.htm

Shipping Internationally

Standard International Shipping is available at a flat rate of $15 for all international countries we ship to worldwide. Standard International Shipping lead time is 10~15 business days from the date your order has been shipped depending on the country.

We are also able to ship internationally. We currently ship via International Standard Mail to: Australia, Austria, Belarus, Belgium, Brazil, Brunei Darussalam, Cambodia, China, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Mexico, Monaco, New Zealand, Netherlands, Norway, Oman, Pakistan, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Kingdom and Vietnam, all via International Standard Mail. This service takes anywhere up to 15 business days.

The above is a list of countries where we ship. If you are currently residing in another region and would like to place an order with Soaddicted Beauty, please email us at orders@soaddicted.com

New Reduced Shipping Rates:
FREE Standard Shipping: Malaysia, Singapore

 

Processing Time:  

Orders are processed Monday through Friday and are shipped within 24~48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped. 

Please keep in mind that during holidays, this time may vary. Thank you for your patience! 

International Taxes and Custom Charges:  

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Soaddicted Beauty is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you have any questions please email our support team at orders@soaddicted.com

Additional Information:  

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL or USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages undeliverable by DHL or USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub. Soaddicted Beauty is not responsible for lost or stolen packages or packages delayed in transit. The shipping cost for international orders is non refundable. 

Public Holidays:  

Please note: Shipping days do not include weekends or national public holidays.

How can I edit my shipping address?:  

If you need to make any changes to your order, please contact via Website chat or email us at orders@soaddicted.com

If a change of address is made directly with your local post office,  USPS or DHL, Soaddicted Beauty will not be held responsible for any loss or mis-delivered parcels. Requests for change of address must be made directly with Soaddicted Beauty via our customer care team prior to your order being shipped. If you have any questions please email our customer care team at orders@soaddicted.com.