- Items can be returned within 30 days of delivery for an exchange (US customers only), gift card or refund. This includes sale items.
- Items must be received in original condition - unopened and sealed.
- We don't offer refunds or accept returns for change of mind.
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please accept our apologies in advance! Please provide details (including photos) within 48 hours of receiving your product. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly.
Please contact our customer care team at firstname.lastname@example.org and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. Soaddicted Beauty does not take responsibility for the costs of returning the products.
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our customer care team at email@example.com with your order confirmation number in the subject line so we can find your order easily and process your request promptly.