Counterfeits

Be Aware of Counterfeit Products and Websites

At Soaddicted, we are committed to providing our customers with only the finest quality skincare products that are clinically tested for safety and efficacy. It is disheartening to learn that there are counterfeiters selling products that are not authentic Soaddicted products. While we appreciate that imitation can be a form of flattery, we strongly discourage this practice as it puts our valued customers at risk. Rest assured that we are committed to upholding the quality and authenticity of our products, and will continue to take the necessary measures to combat counterfeiters.

What Can You Do?

To ensure that our customers are purchasing only authentic Soaddicted products, we have implemented a QR product authentication system that verifies the authenticity of every Soaddicted product.

Here's how you can verify that you are purchasing authentic Soaddicted products:

1. Look for the QR code on the packaging of your Soaddicted product.
2. Scan the QR code using your smartphone camera or a QR code scanning app.
3. The QR code will direct you to a landing page hosted on ar2.accessreal.com, where you will be able to verify the authenticity of your product.

It's important to note that every Soaddicted product comes with a unique QR code, and each QR code can only be used once to authenticate the product it is attached to.

If you encounter any issues with the product authentication system or have reason to believe that you have purchased a counterfeit Soaddicted product, please reach out to our customer service team for assistance.

We want our customers to have the confidence that they are purchasing only genuine Soaddicted products. Thank you for choosing Soaddicted for your beauty needs.

Buyer Beware

We also advise our customers to exercise the same diligence when purchasing our products from other non-authorized websites, such as eBay, Walmart, Overstock, Alibaba, etc. Many of the products sold on these websites may have been opened, damaged or may not come with our Product Authentication System. These products are not authorized to be sold on these websites and may be counterfeit, or at the very least, have been tampered with.

Think Your Product May Be Counterfeit?

At Soaddicted, we take product authenticity very seriously, and we urge our customers to be vigilant when purchasing our products online. If you come across a Soaddicted product that appears to have been tampered with or is not in its original packaging, please contact us immediately with the details of your purchase.

Your cooperation in reporting counterfeit products will help us fight against the sale of fraudulent products and protect the safety of our customers. We are committed to taking the necessary legal action to ensure the authenticity of our products and the integrity of our brand.

Thank you for helping us maintain the highest standards of product quality and authenticity. Together, we can continue to offer safe and effective skincare solutions to our valued customers.

Real or Fake? Can you tell the difference? 

Below are a few tips on how to shop authentic Soaddicted products:

1. Purchase directly from our official website at www.soaddicted.com
2. Purchase from authorized retailers and beauty salons.
3. Verify the authenticity of the product by scanning the QR code on the packaging.
4. Beware of prices that seem too good to be true, as counterfeit products are often sold at lower prices.
5. Soaddicted products are thoroughly safety tested and designed to be used on the skin. Counterfeit products may cause adverse reactions and damage to your skin.

Think your product may be counterfeit? Reach out to our customer care team at enquiries@soaddicted.com